Centralized Recruitment and Applicant Tracking System
Our client, a leading provider of technology in the gaming and hospitality industries, had staffing challenges common to many large enterprises: lack of an in-house applicant tracking system, hiring and budget timelines missing targets, cost per hire increasing and depleting the HR budgets, lack of centralized system for the numerous of staffing suppliers and very limited capability of coordination with those vendors, and inability to consume the information of the entire applicant population.
Our challenge was to understand the entire recruitment lifecycle from contact-to- hire, to improve and streamline processes, and reduce redundancies. The solution had to be developed to be in conformance with the compliance and employee regulations within the gaming industry.
Our team began by closely working with the customer to review and analyze HR processes and compliance policies. We identified and eliminated redundancies within their existing process and provided visibility in to each process of the hiring cycle. Our solution involved the creation of a cloud-based online application tracking system. We trained recruitment specialists in their HR department on the newly built system
Deliverables and Impact
We created a centralized staffing process with a dedicated team of support staff. With a centralized staffing process, the client was able to coordinate better with multiple service providers and reduce time to recruit. This resulted in HR team not missing recruitment targets and timelines. Our solution included a customized candidate application portal, as well as standardized screening methods to enhance talent quality.
Implementing a loyalty management system to manage patrons and gift points
Our client, a major technology solutions provider, needed to deploy a loyalty management solution comprising patron management and gift point management, for a key hospitality customer. The client was understaffed and most resources were handling multiple projects. Moreover, budgets were fixed and there was no scope for increases. The hospitality company had not fully integrated its kiosks with the rest of customer management systems. Specifically, the client lacked the ability to capture analytics to fully exploit the benefits of a loyalty management system.
Our client was experiencing a major deficit of qualified engineers. We were asked to support the project with very specific key resources for a time sensitive project. We brought in an expert team of SQL and C# engineers. Our expertise in analytics enabled us to quickly examine the data that was critical for the platform to be efficient. We mined, analyzed, and cleansed the data to the system needs. To understand and integrate client’s kiosks, we utilized the services of our POS channel partner. We worked with sales & marketing organizations to generate a points system that made economical sense to client and client’s customers
Deliverables and Impact
The key aspects of the project were directly dependent on our ability to deliver. We were able to meet all objectives and deadlines in a timely fashion. We were able to align the client with our partners to assist in delivery on time and finish the project within budget. Through our relationship with POS partner, we were able to pass on savings to the client by negotiating discounted rates. The system is continuously evolving and we’ve been adding new features continually.
Partnering and Resource Augmentation for Product Assurance, Quality, and Testing
Our client needed to staff a quality and product assurance team to support several key QA efforts in a critical window of time. The client faced scarcity of the technical resources required in the specific regions it operated from. Further, even within the existing teams there was high attrition. The development projects at hand were complex and it required at least 12 weeks of training for the resources to be productive. This resulted in budget overruns. The entire development project had to be tested and assured of meeting compliance and jurisdictional regulations
Kompsoft took over the responsibility of providing a multi-level multi-skilled team of quality engineers . The team was highly proficient in Microsoft Visual Studio (C++ .Net and C# ), QTP, N-tier or SOA, and HP Quality Center. This team was able to immediately take over the quality assurance and testing aspects of the project. This also freed up bandwidth from development resources so that development could be speeded up. The team also automated many redundant manual tasks.
Kompsoft subject matter experts analyzed the product assurance landscape and created an innovative strategy and roadmap to meet the deadline and reduce costs. Additionally, we hired a team of PA resources and trained them on client technology and systems for two weeks. To sustain the efforts, we set up a product assurance training center in the Las Vegas office and built up a pool of qualified resources to provide a pipeline for future needs of the client.
Deliverables and Impact
Our engineers were able to meet the very demanding requirements of the project resulting in the successful completion of all testing objectives. Our unique staffing model narrowed the time frame to educate and ramp up the resources from two months down to two weeks, thus adding significant ROI to client. The client was able to meet all project deadlines and budgets.